What is Remote Computer Support?

Remote computer support is basically accessing computer online from a remote location, and then fixing technical problems without flouting security or breaching security norms. In majority of cases, this kind of computer support usually works on desktop sharing technology. Whenever a user log in to his/her account, technical support representative will then be able to interact with that computer. After getting connect with a computer by leveraging the power of desktop sharing technology, our technical support team will try their best to resolve all issues related to your computer.

What is the average time of a support session?

An average support session usually lasts in-between 15 to 65 minutes depending on the complexity of the problem. Nature of the service, which has been registered by you, can play instrumental roles in determining the average time of a session. However, if the problem is highly complex, we can send a certified hardware professional to your home or office to fix that problem.

What is the average cost of remote computer support?

The cost of remote computer support is much lower than the traditional computer support. You can save a good deal of money as well as your precious time by opting for our remote computer support service. There is no need of arranging an appointment with a professional or taking your computer to a nearly repairing shop. Our charges at Microtech do not vary every now and then. Charge of a service package is directly related to the total number of sessions that it is offering. . You can subscribe for one session, 3 session or for 12 sessions. Packages with longer sessions are likely to offer discounted rates to the subscribers. Incident services packages also offer discounted rates.

After the session is over, will you be able to access my computer?

No. Unless you signed in with your subscription code, we will not be able to access your computer. When a user login in to our online support center, he/she is asked to download a desktop sharing application for temporary basis. Without having this desktop sharing application, our technicians will not be able to interact with your computer. After you log out from this service, desktops sharing application and other associated tools are deleted from your computer automatically. Therefore, it is quite evident that we will not be able to access your computer thereafter.

Is it secure?

Our remote computer support system is absolutely secure. A 128 bit encrypted connection is established between the technician's computer and your computer whenever you sign in to our Online Support Center. This is a unique one-to-one session that cannot be accessed or viewed by any other. Furthermore, user has the sole right to start a session and ends it immediately by closing the support window or by logging out. What’s more, you can take control of your mouse whenever you want.

How can Microtech Computer Support help me?

Here are some works that we do at Microtech:

• We try to enhance performance of a PC.
• We remove spyware, malware and virus from a computer.
• We analyze the performance of a PC before we give suggestions to our users.
• We install different anti-virus and viral removal program for ensuring date safety and to create a shield to thwart external and internal attack.
• We set up different email programs such as Outlook, Windows Live so that you can continue your business communicate effortlessly.
• We set up Parental Control.

Is remote computer support better than traditional support system?

One of the major drawbacks of traditional computer support is that it is extremely time consuming. Besides that, traditional computer repairing system is comparatively costlier than remote computer support. Furthermore, it is painful tough for a person to dictate a bug to a technician over the phone and therefore, the best thing you can do is to allow a technician to access your computer by exploiting the power of remote desktop technology. Technician will be able to pinpoint the problem, as he will have direct access to your computer.

Does user get priority in remote computer support?

Our remote computer support is extremely user-friendly. We have added a number of features to make it as convenient for our users as possible. If you are having some problems in your computer, you just have to login in to your account and nothing else. Our technicians will take care of the rest of the issues, and will fix this thing sooner than what you have actually expected.

What are the unique features of your service?

We believe in winning the trust and loyalty of your customer. We strive hard to give 100% satisfaction to our clients. Here are some of the key features of our service:

• We have team of certified professionals who can fix any problems with élan and ease.
• Rates of our remote computer support is extremely budget friendly.
• We are using latest and sophisticated technology to meet the demand of our clients.

Is your service available for Apple Macintosh?

Currently, we are not offering technical support for Apple Macintosh, but we are working in this direction and in future, we may start offering technical support for Apple Macintosh.

Do you offer support for old computer?

If you computer is running on Windows 98, we can offer technical assistance but we also suggest you to upgrade your computer as, your computer’s specifications might not be compatible with the new software packages that we have.

Do You offer ground support?

At present, we are not providing any ground support.

Can your provide your service in dial up connection?

Yes, we can offer service even when you are using dial up connection. However, the support session may take long time, and in case, if you are using Windows ME, Windows 98, there can be interruptions during the technical assistance period. It is better for you to schedule an appointment with our customer support representative before finalizing anything in this regard.

Can you see my login credentials?

No. We can see only a series of dots and nothing else. Therefore, there is no need to press the panic button. All information is kept encrypted and therefore, we cannot see them. We can access your computer, when you allow us to do so and whenever, you log out of the system, we cannot access any data of your computer.

Can you provide assistance over phone?

We offer technical support over the Internet. After logging in to your PC, we will examine different problems and then redress those issues. All you have to do is sit back and watch how the problems of your PC get resolved automatically.

What is the contact detail of your billing department?

You can email us at: mail@Microtech.com 

How do we contact the sales team?

Just mail at: mail@Microtech.com